Alerts in the last 24 hours

No Personalised Alerts!

To see personalised alerts you need to be logged in.

Log In

International Consolidated Airlines Group Add to portfolio

IBEX:IAG, Dec 11, 04:51 UTC

Latest IBEX:IAG News

Filter your feed

Apply Filter

Sunday, December 09


News

Charities in the money as Aer Lingus seeks to shift blame for PR disaster of its own making

IAG IAG

Two of Ireland's most deserving charities have received a welcome pre-Christmas boost after Aer Lingus donated money to make up for its accusations that some of its staff were stealing from passengers, colleagues and the airline. But despite being forced into an apology of sorts after a stormy meeting with trade unions - at which management's actions were heavily criticised - the carrier was still attempting this weekend to pass the blame for its own PR disaster. In an unprecedented move, Aer Lingus is to pay €25,000 to Pieta House and Focus Ireland to placate staff outraged about an internal memo penned by chief operating officer Mike Rutter in which he wrote that law enforcement had been brought into the airline "as guest property and company stock losses remain at levels significantly above the industry norms". In a 'shoot the messenger'- style press release last Friday worthy of Donald Trump's White House, management claimed that reporting of the memo by the Sunday Independent had been "misleading", despite the fact that last Sunday's article and headline were entirely based on the content of Rutter's memo and that the airline had not subsequently raised any direct concerns with this newspaper. But within hours of releasing a grovelling and disingenuous statement to the wider media, the carrier had already backtracked even further. "I believe he'd got the kicking he deserved," Ennis told the meeting, according to sources. But the Siptu leadership also faced intense criticism itself from shop stewards and airport workers as to why it had responded so meekly when Rutter first issued the controversial memo in November, which had followed earlier accusations by management that some staff were interfering with company equipment at Dublin Airport. When the Rutter memo was first released to staff, Siptu privately voiced concern to Aer Lingus over the CCTV and random search threat it contained. But shop stewards and staff told the union they were angry Siptu had not defended them publicly by challenging Rutter's theft claims when he first issued them.

Read Full Details

Topics:
  • Business
  • Financial
  • News

Friday, December 07


News

TheJournal.ie - Aer Lingus CEO apologises to staff for 'hurt and upset' caused by newspaper article

IAG IAG

The article based its claim on a memo sent to airline staff which stated that “many millions of euro” was lost by the airline due to missing stock. The article stated that the airline was rolling out CCTV cameras in Dublin Airport and hiring private security to carry out random patrols of staff areas. Following this and a request from the Aer Lingus Group of Unions, members of the airline’s senior executive management team held a meeting with staff and union representatives yesterday evening. The CEO acknowledged that Aer Lingus workers had been subject to hurtful and demeaning comments over the course of the last week and they sincerely regretted the upset that had been caused.

Read Full Details

Topics:
  • Business
  • Financial
  • News
  • Politics
News

Your career could take off with British Airways as the airline prepares to hire 2,000 staff next year

IAG IAG

Your career could take off with British Airways as the airline prepares to hire 2,000 staff next year. British Airways is on-boarding thousands of staff, and you don't even need any experience to get started. Once you’re signed up it continues to search for better deals and automatically moves you onto the cheapest one – and Switchcraft says it could save you £518 a year. So, how does Switchcraft work? The 19-year-old from North Marston, Bucks, said: “My apprenticeship at British Airways has been the perfect way to begin my career in the aviation industry.

Read Full Details

Topics:
  • Business
  • Financial

Thursday, December 06


News

Passenger outraged after British Airways refuse compo for 3 hour delayed flight – claiming 24 minutes of it was fault of ‘another country’s weather’

IAG IAG

Airlines have a duty to compensate passengers by €250 (£222) if a flight is more than three hours late under EU law. If a flight is delayed by more than two hours they also have to provide passengers with food and drink and a phone call, as well as overnight accommodation if necessary. Akin told us: “When I got to the gate in Rome on November 5 the flight was boarding as normal. But halfway through boarding, a technical fault with the plane was identified and people were stopped from getting on the plane, myself and my partner included.” He continued: “We were told by the staff member working on the gate that we would be kept updated and that we needed to wait where we were.” Akin and the other passengers were then left queuing at the gate for an hour. British Airways passengers stranded in US for THREE days and forced to sleep on airport floor It continued: “Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation.” Akin decided to email the company’s CEO, Alex Cruz, asking why he wouldn’t be getting compensation – despite a delay of over three hours. “We have reviewed this case and have contacted our customer to apologise for the error and to arrange EU compensation.” Sun Online Travel previously revealed that a British Airways premium economy passenger was left upset after paying £500 for an eight-hour flight – and only receiving a cereal bar for his meal.

Read Full Details

Topics:
  • Business
  • Financial
  • US
News

Datalex announces new agreement with Aer Lingus

IAG IAG

Datalex, the Dublin-based travel software firm, has announced a new five-year digital commerce agreement with Aer Lingus to support their future retail strategy. Going forward Datalex and Aer Lingus will partner on a joint technology strategy, which will leverage digital commerce innovation to give Aer Lingus the ownership, control, speed and agility to future-proof its digital retail strategy, a statement from Datalex said. "Our renewed, longstanding partnership with Datalex will enable us to leverage new platform capabilities, accelerate and enhance offer and order management across all sales channels, as we realise our ambition to be the leading value carrier on the North Atlantic," Rachel Izzard, chief financial officer of Aer Lingus, said. This latest agreement adds to the ten year partnership between the two. As part of the agreement, Datalex and Aer Lingus will use joint technology and business teams, which will focus on further enhancing the digital retail experience for the customer and accelerating time to market for new revenue generating product and service offerings.

Read Full Details

Topics:
  • Business
  • Financial
  • Science
News

Datalex – The Commerce Platform of Choice for the Aer Lingus Digital Retail Marketplace

IAG IAG

DUBLIN--(BUSINESS WIRE)--Datalex plc (Euronext Dublin: DLE) announce a new five-year digital commerce agreement with Aer Lingus to support their future retail strategy. Aer Lingus is highly regarded as a progressive airline retailer and industry first-mover delivering innovative and personalized digital customer experiences to over 12 million guests each year. Going forward, Datalex and Aer Lingus will partner on a joint technology strategy which will leverage the latest in digital commerce innovation to give Aer Lingus the ownership, control, speed and agility to future-proof its digital retail strategy. Our renewed, longstanding partnership with Datalex - a global leader in digital commerce for travel retail - will enable us to leverage new platform capabilities, accelerate and enhance offer and order management across all sales channels, as we realise our ambition to be the leading value carrier on the North Atlantic.

Read Full Details

Topics:
  • Business
  • Financial
  • Science

Wednesday, December 05


News

Africa: British Airways Excited At Africa Investment Prospects

IAG IAG

Johannesburg — BRITISH Airways (BA) believes its £4,5 billion (US$5,7 billion or R78,7 billion) investment plan is delivering dividends for its African customers. It has also increased its daily Cape Town winter schedule to provide double-daily summer flights from Heathrow as well as offering three weekly flights between Gatwick and the Cape city. "With 38 flights a week, this is the most choice and capacity we've ever offered between South Africa and the UK," said Sue Petrie, British Airways' trade commercial manager for Southern Africa. Elsewhere, the airline has added more seats to Lagos, Nigeria and is introducing new catering on the Kenyan route with new bedding and amenities in premium cabins, including those on its daily Accra, Ghana flights.

Read Full Details

Topics:
  • Business
  • Financial

Monday, December 03


News

Passengers travelling with Aer Lingus could face huge bills for not putting phones on flight mode

IAG IAG

You can read more in our cookie notice. Or, if you do not agree, you can click Manage below to access other choices. If you choose not to, you will still see adverts on our site, because they help us to fund it, but those adverts will not be tailored to you. Aer Lingus passengers could face massive bills if they do not put their phones on flight mode during a journey. Even if travellers are not using their phones, if it is not off or on flight mode they could face a sky high charge. A customer who left his phone on and in the overhead compartment while flying to the US was shocked to discover a huge bill for almost $300 from AT&T, The Irish Times reports. A spokesperson told The Irish Times:"For safety reasons, before every flight, Aer Lingus cabin crew advise guests to switch their phones to airplane mode." How to follow the Irish Mirror on social media.

Read Full Details

Topics:
  • Business
  • Technology
  • Science
News

Aer Lingus passengers risk huge phone bills if they don't switch to flight mode

IAG IAG

Aer Lingus passengers risk huge phone bills if they don't switch to flight mode. Transatlantic passengers on Aer Lingus flights who leave their phone on during their journey are being hit with huge bills. AT&T told the paper the antennas can “automatically connect with phones that are not in flight mode and run up charges – even when the phones are not in use”. An Aer Lingus spokeswoman said the airline was not making money from it and said: “For safety reasons, before every flight, Aer Lingus cabin crew advise guests to switch their phones to airplane mode.”.

Read Full Details

Topics:
  • Business
  • Science
  • Entertainment

Sunday, December 02


News

Aer Lingus chief says staff stealing 'many millions of euro' from customers and colleagues

IAG IAG

Mr Rutter blamed "a small percentage" of staff. However, staff at Aer Lingus are angered at the introduction of closed circuit television in their work areas. Guest [passenger] property and company stock losses "remain at levels significantly above the industry norms despite investment in new technologies and inventory management processes", said Mr Rutter, adding that a security company is to begin monitoring and recording staff "boarding and exiting our fleet using staff numbers". Mr Rutter said he recognised that "the vast majority of staff come to work every day and perform their duties in line with our values". But, he wrote, "as a leadership team we have been concerned for some time" about a small percentage of employees that continue "to behave below that standard and incidents of unacceptable behaviour continue to be reported across the business". An Aer Lingus spokeswoman said the airline has fully engaged with union representatives on issues including the roll-out of CCTV cameras and random patrols. But in a letter to Aer Lingus, also seen by this newspaper, the Siptu trade union hit out at "the installation of what our members deem to be an excessive number of CCTV cameras in the area they work in as well as the company decision to implement security patrols in break areas and locker rooms which affect our members' down-time when on break".

Read Full Details

Topics:
  • Business
  • Financial
  • Science