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INX:CRM, May 29, 09:13 UTC

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AT&T Selects Salesforce to Accelerate its Customer Experience Vision

T CRM

DALLAS and SAN FRANCISCO, May 28, 2020 /PRNewswire/ -- Today, AT&T (NYSE: T) and Salesforce (NYSE: CRM) announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T's millions of customers. It's essential to make it easier to provide customers with the products they want and service they value, thereby creating a winning customer experience at every touchpoint. AT&T will utilize Salesforce's entire portfolio of technology, including Sales Cloud and Service Cloud to empower their retail associates with a 360-degree view of every customer interaction; MuleSoft to connect their various back-end systems; Tableau to analyze data and better understand customers' preferences; Einstein to serve more intelligent and personalized recommendations and route support cases; and professional services, which when combined with Salesforce Customer 360, will accelerate AT&T's customer experience vision. "Salesforce 360 will help us amplify the benefits of connectivity services for our customers and deliver the most highly-tailored and best cross-channel experience ever."

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Wednesday, May 13


News

Salesforce Appoints Gavin Patterson President and Chief Revenue Officer

CRM BT-A

PR Newswire{{monthName}} {{day}}, {{year}}, {{hour12}}:{{minuteTwoDigit}} {{dayPeriod}}. Former BT Group CEO to lead global sales organization. Patterson, who has served as the company's President and CEO of Salesforce International, will lead the company's global sales organization and will continue to report to Chair and CEO Marc Benioff. Patterson joined Salesforce in 2019 as Chair of Europe, the Middle East and Africa (EMEA), Salesforce's fastest-growing region globally. "In the months ahead, we will remain focused on helping our customers recover from the COVID-19 pandemic, deploying our technology and enabling them to re-open their businesses and communities safely. Our world-class sales organization is built for moments like this, being a trusted advisor able to deliver the full power of Salesforce to help make our customers successful."

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  • Financial
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Friday, May 08


News

Salesforce will reopen in Seoul with Disney-style ticketing for the elevators

CRM

Salesforce will reopen in Seoul with Disney-style ticketing for the elevators. On a May 7 conference call with executives, Salesforce CEO Marc Benioff sketched out some details about how his global firm plans to reopen its offices. To manage the return of its 50,000 employees around the world, Salesforce will use its own Work.com suite of apps, which will allow employees to register their temperature in the morning, using their phones, and track self-testing results. Contact tracing will be available through the platform, Benioff said. If an employee lets the company know they’ve developed a fever or another symptom of Covid-19, an in-house tracing team will immediately reach out to any employees the sick person had been around in the building the previous day and will instruct those staffers not to come into the office, but rather to shelter at home for two weeks. And then there are the plans for the elevators, where observing social-distancing guidelines will be especially challenging. When returning Salesforce employees check in for work before leaving their homes (oh, yes, this is another expected new workday norm), they’ll be given a ticket to ride the elevator during a specific window of time, “much in the same way that you would arrive at Disney for a ride,” Benioff said.

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Topics:
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  • Health
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Monday, May 04


News

Salesforce Announces Work.com to Help Businesses and Communities Safely Reopen

CRM

SAN FRANCISCO, May 4, 2020 /PRNewswire/ -- Salesforce (NYSE: CRM), the global leader in CRM, today announced Work.com – new technology solutions and resources to help business and community leaders around the world reopen safely, re-skill employees and respond efficiently on the heels of the COVID-19 pandemic. In addition, Work.com brings together the full power of health experts, business leaders and the Salesforce ecosystem in a resource center informed by the Business Roundtable and the University of California San Francisco (UCSF) with insights from business, health and government leaders as well as analysis, best practices and recovery stories from our trusted partner ecosystem. "Safety first and consistent guidelines are critical to reopening. Salesforce is providing an important public service by giving businesses and organizations of all sizes this suite of free resources to help them navigate current guidance and get back to business safely when they can do so." Emergency Response Management is a suite of products built in collaboration with Accenture that allows public health organizations, government agencies and the private sector to manage all types of emergencies, deliver care to those affected and allocate resources and services quickly.

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Tuesday, April 14


News

Salesforce Services Market Rising at a CAGR of 18.9%, Reaching $55.3 Billion by 2030 - ResearchAndMarkets.com

CRM

The "Salesforce Services Market Research Report: By Deployment Model, Service Type, Application, Industry - Global Industry Trends and Growth Forecast to 2030" report has been added to ResearchAndMarkets.com's offering. The global salesforce services market was valued at $9,124.2 million in 2019 and is projected to reach $55,307.6 million by 2030, growing at a CAGR of 18.9% during 2020-2030. Salesforce services are integrated with AI capabilities that enable a user to develop custom-AI platform to predict business outcomes, such as lifetime value of a service, in order to train and deploy bots customized as per the business's CRM suite. The BFSI industry held the largest share in the salesforce services market in 2019, and it is further projected to witness fastest growth during the forecast period.

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Monday, March 23


News

The Zacks Analyst Blog Highlights: Microsoft, salesforce.com, Novo Nordisk, American Express and Fiserv

MSFT AXP +2 more MSFT AXP FISV CRM

Every day the Zacks Equity Research analysts discuss the latest news and events impacting stocks and the financial markets. Stocks recently featured in the blog include: Microsoft MSFT, salesforce.com CRM, Novo Nordisk NVO, American Express AXP and Fiserv FISV. The Zacks analyst believes that Microsoft is benefiting from growing user base of its different applications like Office 365 commercial, Dynamics, Outlook mobile and Teams. The Zacks analyst believes that Salesforce has been benefiting from a robust demand environment as customers are undergoing a major digital transformation.

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Topics:
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Friday, March 20


News

Top Analyst Reports for Microsoft, salesforce.com & Novo Nordisk

MSFT SPGI +1 more MSFT SPGI CRM

Today's Research Daily features new research reports on 16 major stocks, including Microsoft (MSFT), salesforce.com (CRM) and Novo Nordisk (NVO). The Zacks analyst believes that Microsoft is benefiting from growing user base of its different applications like Office 365 commercial, Dynamics, Outlook mobile and Teams. Furthermore, the company is well poised to widen the total addressable market through acquisitions of GitHub and PlayFab. However, management doesn’t expect to meet its previous third-quarter fiscal 2020 projection for More Personal Computing segment revenues due to the coronavirus outbreak in China. The Zacks analyst believes that Salesforce has been benefiting from a robust demand environment as customers are undergoing a major digital transformation.

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News

Is Salesforce Stock a Buy?

CRM

It's worth stating up front that just before COVID-19 took control of the world and sent global stock markets crashing, I thought shares of salesforce.com (NYSE: CRM) were a great long-term buy even north of $170 per share. I take solace in the fact that the software outfit's 2020 year-to-date return of negative 14% is at least beating the overall market's return -- as measured by the S&P 500 -- of negative 24%. However, not much has changed for Salesforce's long-term prospects since my last write-up, which came right after the company's year-end report for fiscal 2020. While coronavirus is sure to have an adverse effect on business in the next year or so, the pandemic is likely to further accelerate digital transformation rather than slow it down. As one of two companies at the heart of the movement (the other being Adobe, which I am also going to add to my portfolio soon), I am reiterating my long-term buy thesis for Salesforce. On track to do $20 billion in business this year, the software giant is still growing well over 20% annually -- with the newer platform cloud (created primarily through the MuleSoft and Tableau acquisitions in 2018 and 2019) and marketing and commerce cloud (created with the Demandware acquisition in 2016) leading the way with 57% and 32% growth last year, respectively. Salesforce isn't without its flaws, though, and that's the likely reason this high-growth stock has been punished in recent weeks. While it's far from uncommon for tech companies to reinvest any profits to maximize expansion, Salesforce is especially well-known for being an aggressive growth-now, profit-later operation.

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Tuesday, March 17


News

Salesforce hires former banker Arundhati Bhattacharya as India CEO-source

CRM TRI

Salesforce hires former banker Arundhati Bhattacharya as India CEO-source | NASDAQ. NEW DELHI/MUMBAI, March 17 (Reuters) - U.S. cloud-based service provider Salesforce.com Inc CRM.N has hired Arundhati Bhattacharya, one of India's best-known former bankers, as its India chief executive officer, a source with direct knowledge of the matter told Reuters on Tuesday. Bhattacharya previously headed the State Bank of India SBI.NS (SBI), the country's largest lender, and was the first woman to lead the more than 200-year-old bank. "She is a hugely credible name who comes with a wealth of experience and will help Salesforce expand in India," said the source, who is aware of the new appointment.

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Thursday, March 12


News

Global Commerce Cloud Market Poised To Garner Maximum Revenues With Prominent Players are IBM, SAP, Salesforce, Apttus Corporation, Episerver, Oracle – Bandera County Courier

ORCL CRM

The Commerce Cloud report provides the supreme base for the competitor analysis, comprehensively analyzing their core competencies, and drawing a competitive landscape for the market. The report also analyzes the market status, market share, growth rate, sales volume, future trends, market drivers, market restraints, revenue generation, opportunities and challenges, risks and entry barriers, sales channels, and distributors. By keeping in mind the objectives of the marketing research, this Commerce Cloud market research report is generated. => 100+ charts exploring and analyzing the Commerce Cloud market from critical angles including retail forecasts, consumer demand, production and more => 10+ profiles of top Commerce Cloud producing states, with highlights of market conditions and retail trends => Regulatory outlook, best practices, and future considerations for manufacturers and industry players seeking to meet consumer demand => Benchmark wholesale prices, market position, plus prices for raw materials involved in Commerce Cloud type.

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  • Business
  • Financial
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