Sainsbury’s new boss promises to listen more to customers
Simon Roberts, who replaced former chief Mike Coupe, has also bolstered the supermarket and Argos owner’s operating board, promoting the group’s marketing head and increasing responsibilities for its digital director. In a message to staff, he said: “Starting today, I will be spending more time with customers and listening to their feedback. “I am really looking forward to hearing directly from people about what they want from us so we can change and adapt to ensure we are always meeting their needs.”. Mr Roberts added: “Bringing together our retail and digital teams under Clo’s leadership will create a business that shows up in the same way for customers wherever they shop with us.