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UNIS:MED, Dec 11, 04:48 UTC

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Tuesday, December 04


News

Medallia Recognized in APAC as Top Ranked, in Both Current Offering

MED

Medallia Experience Cloud, the Experience Management platform, has been named as a leader and recognized for its ability to ‘drive improvements at scale’ among top APAC customer feedback management providers by Forrester Research, a leading global research and advisory firm. Medallia scored among the highest in product strategy, customer strategy, employee experience feedback, analysis capabilities, scalability, security, partner ecosystem and professional services criteria. Medallia’s customers commended Medallia for its ability to handle complex organizational hierarchies and provide powerful reporting while maintaining speed and stability. Forrester noted Medallia’s new innovations such as Medallia conversations which gives customers the ability to provide real-time feedback across messaging platforms including SMS, Facebook Messenger, WhatsApp and WeChat. Medallia believes these scores, and the report’s acknowledgment of clients’ praise of Medallia’s ability to deliver excellent professional services, understand its customers and draw from its global customer base; underline its position as the enterprise grade solution in Asia Pacific.

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martechseries.com
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  • Financial
  • Science
News

Medallia Experience Cloud, Named as a Leader in the Forrester Wave by Forrester Research

MED

Medallia Experience Cloud, the experience management platform, has been named as a leader and recognized for its ability to ‘drive improvements at scale' among top APAC customer feedback management providers by Forrester Research, a research and advisory firm. Medallia scored among the highest in product strategy, customer strategy, employee experience feedback, analysis capabilities, scalability, security, partner ecosystem, and professional services criteria. Medallia’s customers commended Medallia for its ability to handle complex organizational hierarchies and provide powerful reporting while maintaining speed and stability. Forrester noted Medallia’s new innovations such as Medallia conversations which gives customers the ability to provide real-time feedback across messaging platforms. "Medallia has invested heavily in providing the technology and support that Asia Pacific CX programs need, including language support, multi-country capabilities and thought leadership, so to earn the highest possible scores on 34 of the 40 criteria that Forrester evaluates - we see that as a validation of our approach in this market,” said Elena Hutchison, vice president of analyst relations, Medallia.

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martechadvisor.com
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News

​Report: Medallia, Qualtrics, MaritzCX and InMoment lead local customer feedback market - CMO Australia

MED

Scalability, advanced analytics and thought leadership are key differentiators in the vendor landscape, however, Forrester noted CFM vendors operate in a problematic environment characterised by: A lack of coordination and cooperation within client organisations; continued convergence of offerings and target verticals among vendors; and a price-conscious and heterogeneous market. Against this, feedback management solutions need to be able to handle the variety of languages in which consumers give feedback and in which employees communicate, as well as how multinational organisations complicate and elongate the buying cycle. Forrester also noted Asia-Pacific as a region is price sensitive, adding to vendors’ pressures. Because CFM and voice-of-customer (VoC) programs are still maturing, clients in the region also typically seek more advice and require more handholding than in more mature markets. Among Medallia's key attributes were an ability to drive customer feedback improvements at scale. Forrester reported clients commended the vendor's platform’s ability to handle complex organisational hierarchies and provide powerful reporting while maintaining speed and stability. They’re ... Impact of Chatbots and AI on the Customer Journey: ... It’s no secret that customer experience (CX) is now a boardroom conversation – and for ... A Better Customer Experience Starts with a Better Agent ... You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only ... State of the CMO 2018.

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cmo.com.au
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Monday, December 03


News

Medallia recognized in APAC as top ranked, in both current offering and strategy

MED

SAN MATEO, Calif. and SYDNEY, Dec. 3, 2018 /PRNewswire/ -- Medallia Experience Cloud™, the Experience Management platform, has been named as a leader and recognized for its ability to 'drive improvements at scale' among top APAC customer feedback management providers by Forrester Research, a leading global research and advisory firm. Medallia scored among the highest in product strategy, customer strategy, employee experience feedback, analysis capabilities, scalability, security, partner ecosystem and professional services criteria. Medallia's customers commended Medallia for its ability to handle complex organizational hierarchies and provide powerful reporting while maintaining speed and stability. Forrester noted Medallia's new innovations such as Medallia conversations which gives customers the ability to provide real-time feedback across messaging platforms including SMS, Facebook Messenger, WhatsApp and WeChat. "We are thrilled to be named a leader in both The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018 and The Forrester WaveTM: Customer Feedback Management Platforms in Asia Pacific, Q4 2018. Medallia has invested heavily in providing the technology and support that Asia Pacific CX programs need, including language support, multi-country capabilities and thought leadership, so to earn the highest possible scores on 34 of the 40 criteria that Forrester evaluates - we see that as a validation of our approach in this market," said Elena Hutchison, Vice President of Analyst Relations, Medallia.

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Tuesday, November 06


News

MediaMath turns to blockchain to combat digital fraud

MED

MediaMath has announced the beta release of the Guaranteed Viewable Market, which leverages blockchain for impression-level verification to deliver fraud free media. How it works. Specifically, the Guaranteed Viewable Market brings the promises of blockchain – transparency, trust and immutable consensus, and offers omnichannel media execution across mobile, desktop and digital out of home (DOOH) channels. The Guaranteed Viewable Market is launched in collaboration with Underscore CLT, a blockchain technology company funded by MediaMath’s captive venture fund, MathCapital. Citing a recent media-quality report from Integral Ad Science, MediaMath says that brands in countries such as Singapore and Hong Kong face a higher fraud risk as compared to other countries in the Asia Pacific region – likely due to the higher digital spend and CPMs that attract ad fraudsters.

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Friday, November 02


News

The MarTech Minute: MediaMath's blockchain verification tool, new data syncing tech for Screen6, more - MarTech Today

MED

Selligent partners with Future With the alliance, Future will leverage Selligent Marketing Cloud’s ‘Offer AI’ product, which uses bespoke artificial intelligence (AI) algorithms to predict the behavior of visitors. MediaMath releases new verification tool into betaGuaranteed Viewable Market uses blockchain to help marketers buy viewable media that MediaMath says is free of fraud across channels. Monetate teams up with BazaarvoiceThe partnership embeds Bazaarvoice shopper profiles into Monetate Intelligent Recommendations to provide brands with appropriate offers to returning holiday shoppers. Zeotap can also append further data attributes to these matches.

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martechtoday.com
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Thursday, November 01


News

MediaMath Announces Guaranteed Viewable Market

MED

100 Percent Viewable, Fraud-Free Marketing Environment Is First Step Toward Blockchain-Based Architecture. MediaMath announced the release of the Guaranteed Viewable Market, which offers impression-level verification powered by MediaMath’s enterprise identity solution, delivering exclusive access to 100% viewable, 100% fraud free media. The Guaranteed Viewable Market is being launched in collaboration with Underscore CLT, a blockchain technology company that is funded by MediaMath’s captive venture fund, MathCapital. “If we’re going to build a new, brighter future for the digital marketing industry using blockchain, we must focus on functionality and tackle the real-world business implications of this momentous opportunity–and all that it represents for our businesses.

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martechseries.com
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  • Technology
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Wednesday, October 31


News

Medallia Recognized as Top Ranked in Both Current Offering and Strategy

MED

Medallia Experience Cloud, the Customer Experience Management platform, has been named as a leader and recognized for its ability to ‘drive CX improvement from the top down and the bottom up’ among top global customer feedback management providers by Forrester Research, a leading global research and advisory firm. Medallia also scored among the highest in the global and enterprise strategy, employee experience and recognition, analysis capabilities, scalability, usability and accessibility, security and professional services offerings criteria. Medallia is praised for its partnership and thought leadership by clients. Forrester noted the introduction of new innovations such as Medallia Conversations, which allows customers to provide real-time feedback across messaging platforms and Voice of Customer Anywhere, letting companies collect feedback natively through internet-connected devices and platforms. Medallia believes these scores, and the report’s acknowledgement of clients’ praise of Medallia’s ability to deliver Experience Management programs (with what one reference client deemed “flawless execution”), underline its position as the enterprise grade solution in the customer feedback management market.

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martechseries.com
Topics:
  • Business
  • Science
News

Medallia recognized as top ranked in both current offering and strategy

MED

SAN MATEO, Calif., Oct. 30, 2018 /PRNewswire/ -- Medallia Experience Cloud™, the Customer Experience Management platform, has been named as a leader and recognized for its ability to 'drive CX improvement from the top down and the bottom up' among top global customer feedback management providers by Forrester Research, a leading global research and advisory firm. " The Forrester Wave" report noted the following findings:. Medallia also scored among the highest in the global and enterprise strategy, employee experience and recognition, analysis capabilities, scalability, usability and accessibility, security and professional services offerings criteria. Medallia is praised for its partnership and thought leadership by clients. Forrester noted the introduction of new innovations such as Medallia Conversations , which allows customers to provide real-time feedback across messaging platforms and Voice of Customer Anywhere, letting companies collect feedback natively through internet-connected devices and platforms. Medallia believes these scores, and the report's acknowledgement of clients' praise of Medallia's ability to deliver Experience Management programs (with what one reference client deemed "flawless execution"), underline its position as the enterprise grade solution in the customer feedback management market.

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menafn.com
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Tuesday, October 30


News

Medallia Named A Leader In Customer Feedback Management By Forrester Research - B&T

MED

It has been recognised for its ability to ‘drive CX improvement from the top down and the bottom up’ among top global customer feedback management providers. Medallia also scored among the highest in the global and enterprise strategy, employee experience and recognition, analysis capabilities, scalability, usability and accessibility, security and professional services offerings criteria. Medallia is praised for its partnership and thought leadership by clients. Forrester noted the introduction of new innovations such as Medallia Conversations, which allows customers to provide real-time feedback across messaging platforms and Voice of Customer Anywhere, letting companies collect feedback natively through internet-connected devices and platforms. Medallia believes these scores, and the report’s acknowledgement of clients’ praise of Medallia’s ability to deliver experience management programs underline its position as the enterprise-grade solution in the customer feedback management market.

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bandt.com.au
Topics:
  • Business
  • Financial
  • Science