Medallia Recognized in APAC as Top Ranked, in Both Current Offering
Medallia Experience Cloud, the Experience Management platform, has been named as a leader and recognized for its ability to ‘drive improvements at scale’ among top APAC customer feedback management providers by Forrester Research, a leading global research and advisory firm. Medallia scored among the highest in product strategy, customer strategy, employee experience feedback, analysis capabilities, scalability, security, partner ecosystem and professional services criteria. Medallia’s customers commended Medallia for its ability to handle complex organizational hierarchies and provide powerful reporting while maintaining speed and stability. Forrester noted Medallia’s new innovations such as Medallia conversations which gives customers the ability to provide real-time feedback across messaging platforms including SMS, Facebook Messenger, WhatsApp and WeChat. Medallia believes these scores, and the report’s acknowledgment of clients’ praise of Medallia’s ability to deliver excellent professional services, understand its customers and draw from its global customer base; underline its position as the enterprise grade solution in Asia Pacific.