BT Openreach prepares to declare UK MBORCed* as all new phone line installations halted over coronavirus
BT Openreach prepares to declare UK MBORCed* as all new phone line installations halted over coronavirus. Alex Tofts of comparison site Broadband Genie opined: "Under the circumstances, it's understandable that Openreach is halting engineer visits, it will help protect both their staff and customers. It's reassuring that the most vulnerable customers will still be given support to get online, but if you don't fall into that category you may need to be prepared for an extended outage, or a delay in having a new broadband service or phone line installed. "That said, the safety of our people and the public is come first and, based on the new guidance, we’re now prioritising essential work. "That means we're focussing on the repair and maintenance of connections that support critical national infrastructure, essential public services, vulnerable customers and those without service. And our CP customers are helping us to identify and prioritise these groups. "We've also advised our engineers to avoid entering customer premises. A large amount of our work we do can be completed outside, and we can often fix problems without entering a customer's property – so we're advising them not to complete any work inside a property unless it would leave a vulnerable customer with no form of connection, and it's not possible to provide one by any other means."