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British Gas Launches Boiler Support via Google Assistant: OK Google, Tell Me How to Fix My Boiler

LONDON, Dec. 2, 2019 /PRNewswire/ -- British Gas has used its knowledge of UK boilers and expertly trained engineers to develop a voice activated troubleshooting service with Google Assistant. British Gas receives around 1.3 million boiler breakdown call outs each winter and estimates that many of these issues could be resolved using the service – saving time and money with no need to call an engineer. Jay Slaney, technical support engineer at British Gas said:"This service solves many of the common, but fixable, problems our engineers encounter all the time while visiting customer homes. "There will still be times where a more complex problem requires a Gas Safe registered engineer to come and visit your home, but we wanted to create something that helped households do it themselves when that isn't necessary." If you think there's a problem with your boiler, you simply say to your Google Home or Google Nest device (or to the open Google Assistant app on your smartphone): "Ok Google, talk to Boiler Support".

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