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Amazon Alexa employees can pinpoint customers' home addresses

Staff in Romania, India, Costa Rica and the US have access to the geographic coordinates of devices that include the Alexa virtual assistant, which can be easily used to locate a user's home address. The company had denied that its employees could access any identifiable data on its users earlier this month when it emerged that staff are able to listen to Alexa recordings. A spokesperson for Amazon said: “Access to internal tools is highly controlled, and is only granted to a limited number of employees who require these tools to train and improve the service by processing an extremely small sample of interactions. “Our policies strictly prohibit employee access to or use of customer data for any other reason, and we have a zero tolerance policy for abuse of our systems.

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