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BT creates 1,000 new customer service jobs

BT is to create 1,000 permanent customer service jobs at sites across the UK as part of a drive to improve standards. The company will no longer offer contract roles at its call centres in Blackburn, Canterbury, Dundee, Sandwell, and South Shields and will instead offer all of its contract advisors a permanent position. BT has spent the past few years repatriating all of its customer service operations and will answer all calls in the UK and Ireland by the end of 2020. Earlier this year BT announced plans to cut 13,000 jobs, mainly in back office and middle management roles, and employ 6,000 engineers and customer service agents.

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